Selena, an IT manager, needs to communicate to all of the company's long-term customers that their consulting rates will be increasing in the new year. Which guideline should Selena follow while communicating this bad news?

Answers

Answer 1

The guideline that Selena, an IT manager should use when communicating bad news to her customers is to use specific and simple language that conveys her message effectively.

How to communicate bad news?

The use of indirect communication can help to soften the central message, because in this approach the message begins with the explanation of the reasons that led to the news, generating a greater sense of understanding in the receiver.

Therefore, it is essential that there is clear and honest communication, introducing possible solutions so that the bad news is received in a less impactful way.

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Related Questions

The accounting firm of johnson and johnson has decided to design a nonstatistical sample to examine the accounts receivable balance of francisco fragrances, inc. , at october 31. as of october 31, there were 1,500 accounts receivable accounts with a balance of $5. 5 million. the accounts receivable population can be segregated into the following strata:

number and size

of accounts

book value

of stratum

10 accounts >

$ 50,000

$ 750,000

440 accounts >

$ 5,000

3,000,000

1,050 accounts <

$ 5,000

1,750,000

jonathan l. gren, senior-in-charge of the audit, has made the following decisions:_______.

1. based on the results of the tests of controls and risk assessment procedures, a low assessment is made for the risk of material misstatement. 2. the desired confidence level is moderate. 3. the tolerable misstatement allocated to accounts receivable is $155,000, and the expected misstatement is $55,000. 4. all the balances greater than $50,000 will be auditedrequired-using the nonstatistical sampling formula included in the textbook, compute the suggested sample size for this test using table 9-5. gren confirmed the accounts receivable accounts selected and noted the following results (round your answer to the nearest dollar amount. omit the "$" sign in your response. ):stratumbook value of stratumbook value of sampleaudit value of sampleamount of overstatement>$

50,000$ 750,000$ 750,000$ 746,500$ 3,500>$5,0003,000,000910,000894,75015,250>$5,0001,750,00070,00068,4501,550using ratio projection, what is the total projected misstatement? what conclusion should gren make concerning the accounts receivable balance?

Answers

The total projected misstatement of the firm is $92225 and it can be concluded that projected misstatement is more than the expected misstatement.

How to calculate the projected misstatement?

The total projected misstatement will be calculated thus:

= $3500 + ($15250/$910000 × 3000000) + (1550/70000 × 1750000

= $3500 + $50275 + $38750

= $92225

The projected misstatement is more than the expected misstatement. Therefore, there is an unacceptable risk that the true misstatement is more than the tolerable misstatement.

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Which living expense needs to be included in the budget of someone renting an apartment?.

Answers

Answer:

insurance

Explanation:

a living expense that should be included in the budget when someone is going to rent an apartment should be the insurance

hope this helps

The federal funds rate is typically ________ the primary credit lending rate. a. greater than b. equal to c. less than d. None of these choices are correct.

Answers

The federal funds rate is typically equal the primary credit lending rate.

What is federal funds rate?

Federal funds rate are rate given by the government over credits or loans.

The rate is which commercial banks borrow and lend money and it is often lower than private Organization.

Therefore, the federal funds rate is typically equal than the primary credit lending rate.

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______ is recommended for promotion when a high degree of service or support, known as ancillary services, is required after the sale of the product.

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Answer:

hard work recommended for promotion

in the hvacr trade tubing is joined together by what?

Answers

Answer:

Copper tubing is joined using flare connection, compression connection, pressed connection, or solder. Copper offers a high level of corrosion resistance but is becoming very costly.

______ is selling to a foreign organization the rights to use a brand name and operating know-how in return for a lump-sum payment and a share of the profits.

Answers

Answer:

Franchising is selling to a foreign organization the rights to use a brand name and operating know-how in return for a lump-sum payment and a share of the profits.

Explanation:

A fan base is, in most ways, quite similar to a customer base.
A. False
B. True

Answers

The correct answer is ‘True’.
True in some ways. A fan supports the person statistically however a customer supports a person financially

answers.
1. Becky and Tom are engaged and have set a date for the ceremony. Becky has, at her own expense
and with Tom's knowledge, rented a chapel for the wedding and a reception hall, bought a dress
and invitations, contracted for flowers, a photographer, and a caterer. Now Tom has told her that
he is breaking off the engagement. Does Becky have a legal recourse to recover her expenditures?

Answers

Yes, Becky has a legal recourse to recover her expenditures.

What is Expenditure?

This is defined as a payment with either cash or credit to purchase goods or services.

Since the service wasn't rendered , Becky can recover her expenses legally although she may not recover all as an agreement between her and the business owners will be reached.

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The ethics enforcement process includes initial screening of complaints by the.

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The ethics enforcement process simply have to do with the initial screening of complaints by the Grievance Committee.

What is ethics?

It should be noted that ethics simply means the ability to distinguish right from wrong.

In this case, the ethics enforcement process simply have to do with the initial screening of complaints by the Grievance Committee.

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What is a main disadvantage of leasing a vehicle compared to buying a vehicle? the up-front cost the monthly payments the length of payments the cost of insurance and gas

Answers

An upfront cost is the amount of money owed at the start of a transaction or business engagement.

Why Is Understanding Upfront Costs Important?

A prospective homeowner can confidently choose a piece of property that is appropriate for their financial condition by thoroughly comprehending upfront fees as well as ongoing costs such as monthly mortgage payments and property taxes.

Because house ownership expenses exceed the reported purchase price, a good real estate agent will walk their client through the various amounts they will owe to ensure that the buyer is not caught off guard by significant upfront costs.

Thus When comparing up-front costs, buying is more advantageous than leasing which is more costly.

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1do you think jack is an entrepreneur? motivate your answer.

Answers

Answer: I  think jack is an entrepreneur because he is allowing kids to  jumpstart their entrepreneurial journey. Kids can operate their own drink stands or marketplace locations, all while learning the basics of business and making money. jack helps kids know that they can always start young and be successful.

Explanation:

Suppose a firm receives $10 for selling one additional unit of its product but that additional unit costs the firm $1 to produce. The producer surplus for the additional unit of product is

Answers

The producer surplus from selling the additional unit of the product given the selling price and the cost of production is $9.

What is producer surplus?

Producer surplus is the difference between the price of a good and the least price the seller is willing to sell the product. The least price the producer should be willing to collect is equal to the cost of production

Producer surplus = price – cost of proeuction

$10 - $1 = $9

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Schaad Corporation has entered into an eight-year lease for a piece of equipment. The annual payment under the lease will be $2,500, with payments being made at the beginning of each year. If the discount rate is 14%, what’s the present value of the lease payments? Ignore income taxes in this problem

Answers

Based on the payments being made at the beginning of the year and the discount rate, the present value of the lease payments is $13,220.75.

What is the present value of the lease payments?

The fact that the payments are made at the beginning of the year makes this an annuity due.

The present value is:

= Amount x ( Present value of annuity due factor, 14%, 8 years)

Solving gives:

= 2,500 x 5.2883

= $13,220.75

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Evaluate the advantages and disadvantages of horizontal, vertical and conglomerate mergers.

Answers

Some of the advantages are related to increased market share and product diversification, while the disadvantages are less flexibility and culture shock.

What is an organizational merger?

Occurs in the legal merger of two or more companies with the aim of forming a new organization.

The horizontal merger occurs between two competitors, the vertical between a buyer and a seller, and the merger of conglomerates occurs in companies from different areas of activity.

Therefore, despite the advantages of increasing market value and positioning, the merger between companies can be a risky strategy if it is not established in a planned way.

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2. What does a correlation coefficient of 0.76 between two assets indicate?
(1 point)

Answers

Answer:

The two assets are highly correlated

Explanation:

Just took the test

Marginal cost increases as the quantity of output increases. This reflects the property o

Answers

The property of marginal cost increasing as the quantity of output increases is known as diminishing marginal product.

What is diminishing marginal product?

Diminishing marginal product states that says as more units of a variable input of production is added to a fixed factor of production, output might increase initially but after a point total output would increase at a decreasing rate and marginal product would begin to decrease.

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Marginal cost increases as the quantity of output increases. This reflects the property of diminishing marginal product.

What do you mean by Marginal cost?

Marginal cost refers to the change in total production cost by producing one additional unit.

A company can maximize its profits by producing to where marginal cost equals marginal revenue. The law of diminishing marginal product where an advantage can be gained for a factor of production.

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What type of job can i get with a finance and marketing double major

Answers

You can get jobs such as social media manager, accountant, advertising manager, marketing analyst, marketing manager, financial planner, budget planner

Factors that have contributed to heterogamy include a. higher college enrollments. b. geographical mobility. c. participation of women in the work force. d. all of the above please select the best answer from the choices provided a b c d

Answers

The factors that have changed to heterogamy include a higher college enrollments, geographical mobility, and participation of women in the work force.

Option D is correct.

What is heterogamy?

Heterogamy is defined as the marriage between people of  different characteristics.

These characteristics include different sociological backgrounds, educational levels and different races. Geographical mobility has aided Heterogamy in a beneficial way.

Interracial marriages are more common when people of different races meet as a result of travel.

Therefore, option D is correct.

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Answer:

The correct answer is D

Explanation:

Al of the above.

How old do you have to be to start working at a true job.

Answers

Answer:

As a general rule, the FLSA sets 14 years old as the minimum age for employment, and limits the number of hours worked by minors under the age of 16.

match each educational qualification with its description
certification a on the job training experience
apprenticeship general two-year college degree
doctoral degree four-year college degree
bachelors degree advanced, specialized degree earned after masters
associates degree an endorsement from a professional,
nongovernment organizations

Answers

The educational qualifications and their descriptions are:

Certification - general two-year college degree.Apprenticeship - a on the job training experience.Doctoral degree -  advanced, specialized degree earned after masters.Bachelors degree -  four-year college degree.Associate degree -  an endorsement from a professional, nongovernment organizations.

What are some educational qualifications?

A certificate involved going to college or an institution of higher learning for two years. An apprenticeship doesn't involve going to school, but gaining experience from working.

A bachelors degree is a four year qualification that is gained from college and a doctoral degree can only acquired after one gets a masters.

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How many times has an inverted yield curve predicted a recession.

Answers

Answer:

[tex]says 10 - and - 2 \: yield \: curve \: has \: inverted \: 28 \: times [/tex]

You have been asked to calculate the internal rate of return for an investment with the following cash flows, using the Excel IRR function: The cost of the investment is $500,000. Cash flows in years 1 through 5 are $200,000; $160,000; $120,000; $80,000; and $40,000, respectively. There is no residual value to the investment. Using Excel's IRR function, what is the internal rate of return on the investment after 3 years

Answers

Answer:

9.92 %

Explanation:

Year 0 = ($500,000)

Year 1 = $200,000

Year 2 = $160,000

Year 3 = $120,000

Year 4 = $80,000

Year 5 = ($40,000 + $25,000) = $65,000

therefore,

the internal rate of return on the investment after 5 years is 9.92 %

You have been asked to calculate the internal rate of return for an investment with the following cash flows, using the Excel IRR function.

T internal rate of return for the investment after 3 years, we need to use the Excel IRR function. Here are the steps:

Step 1: Create a list of cash flows. In this case, the cash flows are as follows:

Year 0 (Initial Investment): -$500,000

Year 1: $200,000

Year 2: $160,000

Year 3: $120,000

Year 4: $80,000

Year 5: $40,000

Step 2: In Excel, use the IRR function to calculate the internal rate of return. In this example, the cash flows are in cells A1 to A6.

In cell A7, input the formula:

=IRR(A1:A6)

The internal rate of return on the investment after 5 years is 9.92 %

This means the internal rate of return on the investment after 3 years is 9.92%. It indicates the annualized rate of return the investment is expected to generate over the first three years.

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Knowing the slope of activities allows project managers to compare which ____ activities to shorten.

Answers

Answer:

Knowing the slope of activities allows project managers to compare which Critical activities to shorten

With a 10% reserve requirement ratio, a $100 deposit into new bank means that the maximum amount new bank could lend is.

Answers

Answer:

If the reserve requirement is 10%, the deposit multiplier means that banks must keep 10% of all deposits in reserve, but they can create money and stimulate economic activity by lending out the other 90%. So, if someone deposits $100, the bank must keep $10 in reserve but can lend out $90.

Explanation:

:)

Which of the following describes mannerisms? question 2 options: style of speaking or behaving dressing appropriately values and standards working effectively with others

Answers

Answer:

It's A:  

Styles of speaking or behaving

Explanation:

Manners do not include of getting along with your staff. Manners are something that is taught by speaking and your actions.

Mannerism can be described as the style of speaking or behaving and dressing appropriately. It is a habitual gesture, speech pattern, or method of behaving.

What is Mannerism?

A particular trait or style, especially in behavior or speech: a frequent or typical manner, mode, or way of doing something.

These “micro-behaviors” could be anything from a simple throat-clearing to a very particular tic (i.e., biting nails when nervous).

Thus, option A is correct.

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2. List three interpersonal skills that sales associates need.

Answers

Answer:

problem solving, communication, organizational

Explanation:

these help you be the best business associate there is.

Because the government owns most of the urban land and uses it for fire, police, government buildings, parks, and roads, as well as holds zoning and tax violation rights over the rest, the government applies ____________ over urban land.

Answers

Based on the given scenario the government applies eminent domain over urban land.

What is eminent domain?

Eminent domain can be defined as the way in which government take over private property or private land  so as to turn those private property into public use.

Government can use eminent domain to collect a person or an individual property or land without the approval or consent of the owner of the property.

Inconclusion the government applies eminent domain over urban land.

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A product has three distinct layers. The most basic layer is the ________, which consists of all the benefits the product will provide for consumers or business customers.

Answers

The most basic layer of a product is the core product which consists of all the benefits the product will provide for consumers or business customers.

What are core products?

Core products or services are company products/services that are close to the company's core competencies. It describes the satisfaction that a consumer gets from consuming a product.

Core product involves the benefits the product will provide for consumers.

The three layers of products are :

AugmentedActualCore

Hence, the most basic layer of a product is the core product which consists of all the benefits the product will provide for consumers or business customers.

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Chain restaurants such as Domino's can use e-commerce sites to eliminate supplier-side data entry errors by _____.

Answers

The restaurants uses the e-commerce sites to eliminate supplier-side data entry errors by enabling the buyers to directly enter their own order information.

What is a supplier side data entry errors?

This refers to any type of entry errors in a transaction that result to erroneous supply of quantity of goods, and are caused by error from sales representatives or the buyer input.

However, the use of e-commerce sites eliminate these data entry errors by enabling the buyers to directly enter their own order information.

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________ are amounts owed to suppliers for products or services purchased on credit.

Answers

*Accounts payable* are amounts owed to suppliers for products or services purchased on credit
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