Incoming callers' perceptions of unfairness are diminished and a clear expectation is set by communicating the length of their wait time in advance. This enhances the overall customer experience.
What are the abilities in customer service?Client retention and acquisition are highly dependent on customer service. Companies can increase sales by utilising good customer service. Being empathetic, communicating effectively, and addressing problems are essential components of providing exceptional customer service.
A call centre interview is what?For businesses, call centres serve clients who have queries, grievances, or suggestions on goods or services. A call centre interview is a chance for you to highlight your problem-solving abilities and show off your capacity to win over clients' trust.
To know more about customer visit:-
https://brainly.com/question/13735743
#SPJ1
In the short run, a supply shock will _________ the equilibrium level of prices and ___________ the equilibrium level output. reduce;raise raise;raise reduce;reduce raise;reduce
Answer: raise; reduce
Explanation:
A Supply shock is described as a situation where the supply of a good changes suddenly/ abruptly due to an unforeseen event.
Supply shocks can be positive but are usually negative so we will assume the supply shock is negative here.
If there is a negative supply shock, the amount of goods being produced will reduce abruptly which will force the supply curve to shift left.
It will then intercept the the demand curve at an equilibrium level that has a higher price and a lower quantity of output.
Think of it this way. Negative supply shock ⇒ less goods ⇒ scarcity ⇒ higher prices.
If an agent has, within the scope of the agency relationship, committed both negligent and intentional acts resulting in injury to third parties, the principal: Group of answer choices may effectively limit his or her liability to those third parties if the agent has signed a disclaimer absolving the principal from liability. may be liable for both the negligent and intentional acts. will be liable under the doctrine of respondeat superior only for the intentional acts of the agent. will never be liable unless he or she actively participated in the acts.
Answer:
may be liable for both the negligent and intentional acts.
Explanation:
In the case when an agent is within the scope of agent relationship that committed both type of acts i.e. negligent and intentional that results the injury to the third party so here the principal may be liable for both the act i.e. negligent and intentional as it is followed by the doctrine of respodeat superior
Therefore the second option is correct
At the extreme, a firm that adheres to the conservative approach to finance current assets will finance all of its seasonal needs with long-term financing alternatives, thereby eliminating the need to use short-term financing. Such a firm will have extra permanent funds during off-peak periods, allowing it to store liquidity in the form of short-term investments during the off-season.a) trueb) false
Answer:
The correct answer is A) True
Explanation:
Seasonal needs are short-term in nature. To service them using short-term funds would prove more expensive over the long run.
Long-term finance in most cases have the characteristics of being relatively cheaper than short-term finance.
Chief among the sources of short-term finance are:
trade credits, Commercial Bank overdraftsCommercial paper, promissory note, andloans that are securedShort-term finances are usually less than a year. Whilst long-term finances generally span over one year.
Examples of long term finances are:
Equity Capitalgovernment debtBondsMortgages etcInterest payable on long term debts are usually single-digit whilst those on short term loans are usually double-digit.
As indicated in the information provided, companies that keep extra "permanent" funds preserve its value by placing it in short term investments
Cheers!
A comparative balance sheet for Rocker Company appears below:ROCKER COMPANYComparative Balance SheetDec. 31, 2020 Dec. 31, 2019Assets Cash $34,000 $11,000Accounts receivable 18,000 13,000Inventory 25,000 17,000Prepaid expenses 6,000 9,000Long-term investments 0 17,000Equipment 60,000 33,000Accumulated depreciation-equipment (20,000) (15,000)Total assets $123,000 $85,000Liabilities and Stockholder's Equity Accounts payable $17,000 $7,000Bonds payable 36,000 45,000Common stock 40,000 23,000Retained earnings 30,000 10,000Total liabilities and stockholders' equity $123,000 $85,000Additional information:1. Net income for the year ending December 31, 2020 was $35,000.2. Cash dividends of $15,000 were declared and paid during the year.3. Long-term investments that had a cost of $17,000 were sold for $14,000.4. Sales for 2017 were $120,000.Prepare a statement of cash flows for the year ended December 31, 2020 using indirect method.
Answer and Explanation:
The preparation of the cash flow statement is presented below:
Rocker Company
Cash flow statement
Cash flow from operating activities
Net Income $35000
Adjustments made
Depreciation $5,000
Loss on sale of investments $3,000
Change in operating assets & liabilities
Less: Increase in accounts receivable -$5,000
Less: Increase in inventory -$8,000
Add: Decrease in prepaid expenses $3,000
Add: Increase in accounts payable $10,000
Net cash flow from operating activities (a) $43,000
Cash Flow from Investing activities
Sale of long term investments $14,000
Less: Purchase of equipment -$27000
Net cash Flow from Investing activities (b)-$13,000
Cash Flow from Financing activities
Dividends paid -$15,000
Less: Bonds payable paid -$9,000
Add: Common stock issued $17,000
Net cash Flow from Financing activities (c) -$7,000
Net Change in cash c = a + b + c $23,000
Add: Beginning cash balance $11,000
Closing cash balance $34,000
The unlevered cost of capital is: Group of answer choices the cost of preferred stock for a firm with equal parts debt and equity in its capital structure. equal to the profit margin of a firm with some debt in its capital structure. the cost of capital for a firm with no debt in its capital structure. the cost of capital for a firm with no equity in its capital structure. the interest tax shield times earnings before taxes.
Answer: The cost of capital for a firm with no debt in its capital structure.
Explanation:
Leverage in finance refers to the use of debt. Unlevered capital therefore would refer to capital that is without debt which means that an unlevered cost of capital is one with no debt in its capital structure.
Companies with such a capital structure derive their capital 100% from Equity and as such do not pay interest. This means however, that they will not benefit from the tax shields that interest payments offer.
In the process of reconciling Marks Enterprises' bank statement for September, Mr. Marks compiles the following information: Cash balance per company books on September 30 $ 6,220 Deposits in transit at month-end $ 1,410 Outstanding checks at month-end $ 730 Bank charge for printing new checks $ 100 Note receivable and interest collected by bank on Marks' behalf $ 660 A check given to Marks during the month by a customer is returned by the bank as NSF $ 590 The adjusted cash balance per the books on September 30 is:
Answer:
$6,190
Explanation:
Particulars Amount
Cash balance per company books $6,220
Add: Note receivable and interest collected $660
Less: Bank charge for printing new checks $100
Less: NSF check $590
The adjusted cash balance $6,190
So, the adjusted cash balance per the books on September 30 is $6,190
The time inconsistency of policy implies that a. what policymakers say they will do is generally what they will do, but people don't believe them because of current policy. b. what policymakers say they will do is usually not what they do, but people believe them anyway. c. when people expect that inflation will be low, it is harder for the Fed to increase output by increasing the money supply. d. people expect Fed policy to be more inflationary than the Fed claims.
Answer:
The time inconsistency of policy implies that
a. what policymakers say they will do is generally what they will do, but people don't believe them because of current policy.
Explanation:
When the current policy of a decision maker does not agree with the current practice due to the passage of time because policies that were determined to be optimal before now are no longer considered to be optimal today and are not implemented, then there is said to be a problem of time inconsistency of policy. It generally happens in the formulation and implementation of monetary policies by the central bank.
Answer:
people expect Fed policy to be more inflationary than the Fed claims.
Explanation:
I'm not sure why the answer is right I just wanted to put the correct one on here since the other one is wrong so here you go.
The following information is available for Felix Company: Net income $300 Decrease in plant and equip. $40 Depreciation expense $20 Increase in deferred tax asset $5 Gain on sale of assets $35 Decrease in long-term debt $50 Increase in inventories $25 Decrease in accounts payable $15 What is cash flow from operating activities for Felix Company
Answer:
$240
Explanation:
The computation of cash flow from operating activities of Felix company is seen below;
= Net income - Decrease in plant and machinery + decrease in expense - increase in deferred assets + gain on sale of assets
= $300 - $40 + $20 - $5 + $35
= $240
Therefore, cash flow from operating income of Felix company is $240
Mirrlees Corp. has 11,000,000 bonds convertible into 39 shares per $1,000 bond. Mirrlees has 570,000 outstanding shares. Mirrlees has a tax rate of 35%. The average Aa bond yield at the time of issue was 13%. Compute the "basic earnings per share" if after-tax earnings are $780,000. (Round your answer to 2 decimal places.) $1.01 $0.13 $0.91 $1.37
Answer: 1.37
Explanation:
The basic earnings per share" if after-tax earnings are $780,000 would be calculated as the after tax earning divided by the outstanding shares. This will be:
= $780000 / $570000
= 1.3684211
= 1.37
You bought a 1000 par value callable bond right after a coupon payment and paid 918 for it. You held it until it was called for 1100 (prior to maturity). The bond had a coupon rate of 9% payable semi-annually. The nominal yield rate convertible semi-annually was 10%. For how many years did you hold the bond
Answer:
25 years
Explanation:
We first set BA II Plus calculator : C/Y = 2, P/Y = 2
Then, I/Y = 10, PMT= -45(1000*9%/2), FV= -1100, PV=918
CPT No of years = N(I/Y, PMT, -FV, PV) (Semi annual period)
CPT No of years = 49.35 (Semi annual period)
CPT No of years = 49.35/2
CPT No of years = 24.68
CPT No of years = 25 years
Mateo exchanges a rental house at the beach with an adjusted basis of $225,000 and a fair market value of $200,000 for a rental house at the mountains with a fair market value of $180,000 and cash of $20,000. What is the recognized gain or loss?
a.$0
b.$20,000
c.($25,000)
d.($20,000)
Answer:
a.$0
Explanation:
Adjusted basis is the cost of a property and other related costs incurred in acquiring, maintaining, or upgrading the property.
Fair value represent the worth of a property. It is the amount that one should expect to fetch from the market if they were to sell the property.
The fair value or the worth for Mateo's rental house is $200,000. He obtains another rental house with a fair value of $180,000 and cash $20,000.
He exchanged property worth $200,000 for $200,000
A manager wants to determine the number of containers to use for incoming parts for a kanban system to be installed next month. The process will have a usage rate of 71 pieces per hour. Because the process is new, the manager has assigned an inefficiency factor of .16. Each container holds 41 pieces and it takes an average of 50 minutes to complete a cycle. a-1. How many containers should be used
Answer:
the number of containers that should be used is 1.67 containers
Explanation:
The computation of the number of containers that should be used is as follows;
= Annual demand × time × (1 + inefficiency factor) ÷ holding pieces
= 71 × 0.83 × (1 + 0.16) ÷ 41
= 1.67 containers
Here The time is converted from minutes to hour i.e
= 50 minutes ÷ 60 minutes
= 0.83
Hence, the number of containers that should be used is 1.67 containers
3. A manufacturing company has a beginning finished goods inventory of $14,600, raw material purchases of $18,000, cost of goods manufactured of $32,500, and an ending finished goods inventory of $17,800. The cost of goods sold for this company is: a. $47,100. b. $27,600. c. $21,200. d. $29,300. e. $32,500.
Answer:Cost of Goods Sold =$29,300
Explanation:
Cost of goods sold refers to the costs (direct costs) a business incurs in the production of goods sold by a company. it is calculated as
Cost of goods sold =Cost of manufactured Goods + Beginning finished goods inventory - Ending finished goods inventory
Cost of Goods Sold = $32,500 + $14,600 - $17,800
Cost of Goods Sold =$47,100- $17,800
Cost of Goods Sold =$29,300
The next two questions pertain to the problem below: You researched Jersey Kids Corp on Yahoo Finance and you found the following 2020 financial information: Annual dividends per share paid in 2020 - $3.00 Earnings per share - $2.50 Net Income - $2,500,000 Dividend growth rate for 2021 - 2% Investor's required rate of return - 10% 8. Approximately how much would you expect the current stock price of Jersey Kids Corp to be in 2021
Answer:
The current stock price of Jersey Kids Corp in 2021 is expected to be $39.02.
Explanation:
The current stock price of Jersey Kids Corp in 2021 can be calculated using the formula for the dividend discount model as follows:
P2021 = D2022 / (r - g) ............................ (1)
Where,
P2021 = current stock price in 2021 = ?
D2020 = Annual dividends per share paid in 2020 = $3.00
D2021 = Annual dividends per share paid in 2021 = D2020 * (1 + g) = $3 * (1 + 0.02) = $3.06
D2022 = Annual dividends per share paid in 2022 = D2021 * (1 + g) = $3.06 * (1 + 0.02) = $3.1212
r = required return = 10%. or 0.10
g = growth rate = 2% = 0.02
Substituting the values into equation (2), we have:
P2021 = $3.1212 / (0.10 - 0.02)
P2021 = $3.1212 / 0.08
P2021 = $39.02
Therefore, the current stock price of Jersey Kids Corp in 2021 is expected to be $39.02.
GDP is $12 trillion this year in a closed economy. Consumption is $8 trillion and government spending is $2 trillion. Taxes are $0.5 trillion. How much is investment spending
Answer:
$2 trillion
Explanation:
In a closed economy GDP is $12 trillion
Consumption is $8 trillion
Government spending is $2 trillion
Taxes is $0.5 trillion
Therefore the investment spending can be calculated as follows
= $12 trillion - $8trillion-$2trillion
= $2 trillion
Hence investment spending is $2 trillion
Assume that the risk-free rate of interest is 2% and the expected rate of return on the market is 8%. A share of stock sells for $50 today. It will pay a dividend of $3 per share at the end of the year. Its beta is 1.2. What do investors expect the stock to sell for at the end of the year?
Answer: $51.60
Explanation:
The Gordon growth model can be used to calculate this however both the required return and the growth rate will need to be solved for.
Required return using CAPM;
= Risk free rate + beta * ( market return - risk free rate)
= 2% + 1.2 * ( 8% - 2%)
= 9.2%
Current price is $50. Using Gordon growth model, growth is;
Price = Next dividend / ( Required return - growth rate)
50 = 3 / ( 9.2% - g)
( 9.2% - g) * 50 = 3
( 9.2% - g) = 3/50
g = 9.2% - 3/50
g = 3.2%
Stock price at end of year using Gordon growth model;
= (3 * ( 1 + 3.2%)) / ( 9.2% - 3.2%)
= $51.60
Assume that the risk-free rate of interest is 6% and the expected rate of return on the market is 16%. A share of stock sells for $50 today. It will pay a dividend of $6 per share at the end of the year. Its beta is 1.2. What do investors expect the stock to sell for at the end of the year
Answer: Price of stock at year end =$53
Explanation:
we first compute the Expected rate of return using the CAPM FORMULAE that
Expected return =risk-free rate + Beta ( Market return - risk free rate)
Expected return=6% + 1.2 ( 16%-6%)
Expected return= 0.06 + 1.2 (10%)
Expected return=0.06+ 0.12
Expected return=0.18
Using the formulae Po= D1 / R-g to find the growth rate
Where Po= current price of stock at $50
D1= Dividend at $6 at end of year
R = Expected return = 0.18
50= 6/ 0.18-g
50(0.18-g) =6
9-50g=6
50g=9-6
g= 3/50
g=0.06 = 6%
Now that we have gotten the growth rate and expected return, we can now determine the price the investors are expected to sell the stock at the end of year.
Price of stock = D( 1-g) / R-g
= 6( 1+0.06)/ 0.18 -0.06
=6+0.36/0.12
=6.36/0.12= $53
Under Armour used product placements in Any Given Sunday to help promote the brand. This likely involved the company paying cash to the producers of the film so that they would feature the brand prominently. This type of arrangement is very similar to what your text describes as?
Answer: sponsorship
Explanation:
Sponsorship simply refers to a situation whereby a company or an organization puts money into a particular event so that the products or brand of the said company can be promoted.
Based on the scenario in the question, this type of arrangement is very similar to what your text describes as sponsorship. Since the company pays for its brand to be displayed, it is sponsorship.
Which action is an example of the United States using economic influence as a tool of foreign policy?
Answer:
Econimy Can use alot of help by influencing more things for their city.
Explanation:
Is there an option tho?
Ryan Company deposits all cash receipts on the day they are received and makes all cash payments by check. Ryan's June bank statement shows $25,361 on deposit in the bank. Ryan's comparison of the bank statement to its cash account revealed the following: Deposit in transit 2,850 Outstanding checks 1,215 Additionally, a $36 check written and recorded by the company correctly, was recorded by the bank as a $63 deduction. The adjusted cash balance per the bank records should be:\
Answer: $27,023
Explanation:
The procedure is to;
Add the Deposit in transit
Add the overstatement of the check by the bank
Less the Outstanding checks;
= 25,361 + 2,850 + (63 - 36) - 1,215
= $27,023
ABC Company filed suit against Lowland, Inc., seeking damages for copyright violations. Lowland' legal counsel believes it is probable that Lowland will settle the lawsuit for an estimated amount in the range of $180,000 to $280,000, with all amounts in the range considered equally likely. How should Lowland report this litigation
Answer:
Lowland should recognize a contingent liability of:
$230,000 in the current period.
Explanation:
a) Data and Calculations:
Estimated amount for lawsuit settlement:
$180,000 * 50% = $90,000
$280,000 * 50% = $140,000
$230,000
b) Lowland's contingent liability to ABC Company is the liability that may occur depending on the outcome of the lawsuit, which is in itself an uncertain future event. A contingent liability is recorded if the contingency is likely or probable, already established by Lowland's legal counsel, and the amount of the liability can be reasonably estimated.
**ECONOMICS** A tax paid on the value of a person's home is ______.
A. sales tax
B. income tax
C. credit tax
D. property tax
Sen Corporation warrants carry the right to buy 6 shares of Sen common stock at $10.00 per share. The common stock has a current market price of $14.25 per share. The intrinsic or minimum value of one Sen warrant is ________. (Round your answer to 2 decimal places.) $0 $25.50 $24.50 $27.00
Answer: $25.50
Explanation:
Intrinsic Value of warrant = Number of shares buyable * (Market price - Warrant price)
= 6 * (14.25 - 10)
= $25.50
what does sales manager do?
Answer:
A sales manager is the person responsible for leading and coaching a team of salespeople. A sales manager's tasks often include assigning sales territories, setting quotas, mentoring the members of her sales team, assigning sales training, building a sales plan, and hiring and firing salespeople.
Amy and Hobbes are married and file a joint return. Their three children are 7, 9, and 18 years old. Their modified AGI is $58,000, and their tax liability on Form 1040, line 12a, is $3,647. They have no other tax credits for the tax year. What is the amount of their child tax credit/credit for other dependents on Form 1040, line 13a
Answer:
The amount of their child tax credit is $4,000 ($2,000 for each qualifying child).
Explanation:
a) Data and Calculations:
Modified AGI = $58,000
Tax liability = $3,647
Dependent children = 3 (aged 7, 9, and 18)
Qualifying children for child tax credit = 2 (aged 7 and 9)
Child tax credit = $2,000 x 2 = $4,000
Refundable tax credit = $1,4000 x 2 = $2,800
This means that Amy and Hobbes will pay tax of $847 ($3,647 - $2,800).
b) However, they can only be refunded $2,800 ($1,400 for each qualifying child). According to the IRS records, starting with the 2018 tax year until the end of 2025, the new $2,000-per-qualifying-dependent-child credit makes $1,400 of the Child Tax Credit refundable.
Which of the followinThe IS-LM can be viewed as a special case of the AS-AD model where:
a. the short run aggregate supply curve is flat
b. the short run aggregate supply curve does not exist
c. there is only a short run aggregate supply curve if shocks are unexpected
d. the short run aggregate supply curve is verticalg statements is true
Answer:
Short run aggregate supply curve is flat ( A )
Explanation:
The special case of the AS-AD following the IS-LM is that the short run aggregate supply curve is flat
This is because in an AS-AD model the price level is constant and AD represents an equilibrium point along IS-LM model, hence the price been constant, shows that in short run aggregate supply curve will be flat.
On January 1, 2012, Vaughn Manufacturing purchased for $768000, equipment having a useful life of ten years and an estimated salvage value of $42600. Vaughn has recorded monthly depreciation of the equipment on the straight-line method. On December 31, 2020, the equipment was sold for $125000. As a result of this sale, Vaughn should recognize a gain of
Answer:
Gain= $9,860
Explanation:
Giving the following information:
Purchase price= $768,000
Salvage value= $42,600
Useful life= 10 years
First, we need to determine the annual depreciation and the accumulated depreciation at the moment of the sale:
Annual depreciation= (original cost - salvage value)/estimated life (years)
Annual depreciation= (768,000 - 42,600) / 10
Annual depreciation= $72,540
Accumulated depreciation= 72,540*9= $652,860
If the selling price is higher than the book value, the company made a gain from the sale:
Book value= 768,000 - 652,860= $115,140
Gain/loss= 125,000 - 115,140
Gain= $9,860
Sheridan Company has current assets of $74000, current liabilities of $100000, long-term assets of $176000 and long-term liabilities of $79000. Sheridan Company's working capital and its current ratio are:
Answer:
Current ratio = 0.74 : 1
Working Capital = ($26,000)
Explanation:
Given:
Current assets = $74,000
Current liabilities = $100,000
Find:
Working Capital
Current ratio
Computation:
Working Capital = CA - CL
Working Capital = $74,000 - $100,000
Working Capital = ($26,000)
Current ratio = [CA / CL]
Current ratio = [$74,000 / $100,000]
Current ratio = 0.74 : 1
Under a perpetual inventory system, acquisition of merchandise for resale is debited to the Cost of Goods Sold account. the Supplies account. the Inventory account. the Purchases account.
Answer:
C. the Inventory account.
Explanation:
Under a perpetual inventory system, acquisition of merchandise for resale is debited to the Inventory account.
On January 1, 20X6, Pepper Corporation issued 10-year bonds at par to unrelated parties. The bonds have a 10% stated rate, face value of $300,000, and pay interest every June 30 and December 31. On December 31, 20X9, Salt Corporation purchased all of Pepper's bonds in the open market at a $6,000 discount. Salt is Pepper's 80 percent owned subsidiary. Salt uses the effective interest method of amortization. The consolidated income statement for the year 20X9 should report with respect to the bonds: I. interest expense of $30,000. II. a gain of $6,000.
Answer:
I. interest expense of $30,000
Explanation:
Since in the question it is mentioned that the face value is $300,000 and the rate of interest is 10%
So, the interest expense is
= $300,000 × 10%
= $30,000
Now the same would be presented in the consolidated income statement
Hence, the correct option is I
Also the gain would not be considered